How well-prepared are boards for surprises? Bad news coverage, social-media flareups, questionable legislation?
If we’re being honest with ourselves, the answer is likely not much at all. Boards meet so intermittently, and focus so much on strategic issues (one hopes), that training them in crisis management is a relatively low priority.
The author gives the first step the board took in dealing with the issue –very simply he said:
“Look, we’re going to go around the room, although we’re on the phone, I want each of you to share where you are on this issue right now, take two minutes, just tell us all, and nobody’s going to interrupt you. We’re just going to go around and find out where we’re all at.”
That was the basis for building an action plan.